The Digital Learning Support Specialist provides the first level of support to instructors, students, staff across the institution by resolving Canvas and other digital learning technologies requests with a resolution mindset utilizing additional supports and resources as needed in a timely and customer-oriented manner.

The Digital Learning Support Specialist has two primary roles including providing first response support to instructors, staff and students and ensure they have the technical skills necessary to utilize core platforms, and identifying client needs to assist in the development of instructional resources and professional development opportunities.

Provide technical support for users when they request support for the Core Educational Technologies including Canvas, and Canvas integrations by:

Provide basic training and workshops on software when skill level and time permits.

Creation of support materials, including review/revise existing materials.

Manage program administrative duties: installing, configuring, and maintaining software, managing user accounts and permissions of LTI integrations within Canvas and supported software.

Lethbridge College is committed to inclusive recruitment practices by providing reasonable access and accommodations to applicants. If you would like to request an accommodation at any stage of the recruitment process, please contact hiringaccommodations@lethbridgecollege.ca. Private information received in relation to the request will only be used to facilitate the recruitment process and will be kept confidential and shared only as needed with the selection committee.